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Q - What hours can I order by
phone?
A - We take phone
orders 7 days a week 8am - 10pm Mountain Standard Time.
Our secure online ordering system is available 24 hours a day 7
days a week.
Q - Who is
CastAntlers.com,
Antler-Chandelier. net and
RusticFan.com?
A - All 3 website
names are owned by
CastAntlers. All 3 bring you here to
our main website.
Q - How are items
shipped?
A - Smaller
items ship via UPS or FedEx
ground. Our larger items (greater then 50lbs or larger
then 41")
ship via freight truck.
Q - Why do I need to supply a
telephone number?
A - A telephone
number is required for the shipping insurance (UPS/FedEx &
Freight Truck). For larger items, its also required
for the truck freight company to schedule delivery once your
item arrives in your area.
Q - Why is the
shipping for most items so inexpensive?
A - We price
the shipping at
$5
for each order to make figuring your total price easier.
Yes, its actually quite more expensive to ship our products.
NOTE: $5
shipping excludes Alaska/Hawaii, please email or call for rates.
Q - When will my
item arrive?
A - Chandeliers: Shipping days
are Tuesdays & Thursdays. Chandeliers ship in most cases
on the Tuesday or Thursday following the sale. Once
shipped expect approximately 1 week for UPS/FedEx ground or 1 -
2 weeks for truck freight deliveries.
Other Items:
Please see the product page for shipping lead times.
Payment Options
Online ordering
can be completed via our secure Paypal electronic shopping cart
system.
A Paypal account is
not required to use this system.
Through our shopping cart system we accept all major credit
cards.
By Phone:
If you're uncomfortable placing your order online, please call
us we'd be happy to process your order and credit card by phone.
To place your order by phone please call 1-888-34ANTLER or
1-888-801-8997. By phone we accept all major credit
cards.
We also accept
checks/money orders, but please be aware that we cannot ship
your order until payment is received and funds have fully
cleared with the bank. For checks/money orders please
call 1-888-34ANTLER or 1-888-801-8997 to submit order and obtain
payment address.
Privacy Policy
Your privacy is
very important to us. Accordingly, we have developed this Policy
in order for you to understand how we collect, use, communicate
and disclose and make use of personal information. The following
outlines our privacy policy.
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Before or at
the time of collecting personal information, we will
identify the purposes for which information is being
collected.
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We will collect
and use of personal information solely with the objective of
fulfilling those purposes specified by us and for other
compatible purposes, unless we obtain the consent of the
individual concerned or as required by law.
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We will only
retain personal information as long as necessary for the
fulfillment of those purposes.
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We will collect
personal information by lawful and fair means and, where
appropriate, with the knowledge or consent of the individual
concerned.
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Personal data
should be relevant to the purposes for which it is to be
used, and, to the extent necessary for those purposes,
should be accurate, complete, and up-to-date.
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We will protect
personal information by reasonable security safeguards
against loss or theft, as well as unauthorized access,
disclosure, copying, use or modification.
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We will make
readily available to customers information about our
policies and practices relating to the management of
personal information.
We are committed to
conducting our business in accordance with these principles in
order to ensure that the confidentiality of personal information
is protected and maintained.
Shipping
Due to differences
in delivery methods, shipping policy
varies by product. The shipping policy for each item is listed on each item's product
page.
Returns
If
you are not satisfied with the item you purchased from
CastAntlers, we will refund your money excluding the
actual shipping & insurance fees incurred for the shipment of
your item (NOTE: For returns our $5 shipping charge does not
reflect actual shipping cost. On some items actual shipping cost
is quite substantial). Item must be returned within 15-days in
original packaging and in brand new condition. You must
contact us for an RMA (Return Merchandise Authorization) number
and return address prior to sending back an item. Refunds
will not be issued if a return is made without an RMA number.
Buyer is responsible for return shipping cost. For returns we
strongly recommend you purchase shipping insurance.
CastAntlers is not responsible for shipping damage that
occurs during return shipping. Any item returned not
adhering to these policies will not be refunded.
Please call us if you
have any questions, a real person will be happy to answer any questions you
may have.
1-888-34ANTLER
(1-888-342-6853)
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